JR & Co-Stars
JR & Co-Stars is our staff awards programme designed so our customers can nominate our employees for special recognition when they deliver outstanding service, either as an individual or as a team. It’s a popular programme that actively encourages all of our staff to go above and beyond in their pursuit of first-class customer service. If you feel you’ve received excellent service from our staff, why not nominate a person or a team?
Temple Garden Chambers, EC4 - Client since 2004
I would like to praise John and Olivia. John is always so helpful and responds to any query I have promptly. He sorts everything out and any additional requests for carpet cleaning, floor polishing, etc are always dealt with to a high standard. If he is not satisfied with the result, he will have the work done again. I can rely on him completely! You must keep John forever! Also, Olivia has been with us now for many years and is absolutely brilliant I know she works tirelessly to get things done! She managed to find and return to me an earring and a lipstick! I was delighted to see both again! Thank you!
Veolia Environmental Services UK PLC, N1 - Client since 2019
I have nominated Silvia due to her dedication and politeness. She is always willing to help and is making a big effort to learn English. She is a very special person and is an asset to Julius Rutherfoord!
First Trust Global Portfolios, EC2 - Client since 2015
Because she is simply the best!
Isatu is incredibly diligent, meticulous, personable, fun, kind and polite. She has a very high working standard meaning everything is always spotless! Simply put, what an amazing person!
She is truly fantastic - doing a wonderful job. We are incredibly grateful.
Isatu is always smiling and happy in the evenings. Her work is always completed to a very high standard.
She is fantastic and amazing at her job.
She is the best cleaner that I've ever seen in London! She is also very nice and has a great spirit!
Isatu is a great, happy and passionate person. She goes the extra mile on a daily basis, is always in a good mood and we cannot think of somebody better than her.
Always smiling and does an excellent job!
Isatu has an infectious laugh and smile, big personality and its always a pleasure to hear her arriving in the office. She is a superstar!
Isatu comes to the office everyday with a smile! She always has a nice word for everyone and her work is amazing!
Plan International Headquarters, GU21- Client since 2018
Gloria is an excellent, conscientious worker who goes beyond the expected, she will always do whatever she can to assist us, without asking, to make the working environment as best as can be for the staff as well as helping us in the process, which is why she is considered part of our team. We can count on her to do her absolute best to make sure everything is stocked, the dishwashers are filled and emptied, the worktops kept clear and tidy, the toilets replenished without the need for any prompting because she is always on top of everything. Apart from her efficiency, she is very personable, jolly and a joy to have around, she is also very well liked by the staff too. With Gloria here we have no worries or any need for involvement in her activity and duties, she just gets on with it which is absolutely fantastic for us and is why I am more than happy to sing her praises, thank you.
Canary Wharf Management, 40 Bank Street, E14 - Client since 2018
I would like to nominate our lovely cleaner, Ana Paula. Since joining the team, she has made a great impression. Always attentive to detail, with the front of house lobby standards noticeably improving. She is extremely polite and a kind natured individual. All instructions are always understood and delivered straight away. We are very fortunate to have Ana as part of our great team at 40 Bank Street. Thank you!
The Institute of Cancer Research, SM2 - Client since 2004
Recently, ICR was targeted by thieves stealing catalytic converters from parked cars. We had 4 thefts, over 2 days, each taking less than 4 minutes to complete. We raised awareness amongst all our staff and contractors. When our security supervisor, noticed some suspicious activity on the CCTV, and went to investigate. Julio decided to go with him to approach the suspects who quickly realised they had been rumbled and got into the car, making verbal threats before leaving the site. We later found out that they had already carried out a fifth theft from our site but the timely intervention intervention had foiled the sixth. This action was outside of Julio's cleaning duties and we are grateful for his assistance in presenting this approach.
Julius Rutherfoord & Co, SW8
I just wanted to say how helpful and pro-active Isaac is. I remember him helping on a weekend meeting before. He came to the desk and let me know he was here, and I took his number. He also kept asking if there was anything else that he could help with and I asked if he could help me clear papers from some of the meeting rooms as it was an extremely busy evening. Please pass this feedback on to him and let him know how much his help was appreciated.
Farrells LLP, NW8 - Client since 2012
I would like to nominate Operations Director, Alex for a JR&Co Star. I can honestly say that in 20 years working in Facilities in London (including at 2 FTSE 100 companies) I have never encountered such a dedicated, caring and responsive supervisor. Every single time I have had an issue, or even a simple suggestion, Alex has resolved it that same evening, and in person. Nothing is too small for him to rectify and he will happily roll up his sleeves to muck in with our cleaning team. One fantastic quality that sets Alex apart is that he listens to what we have to say as customers and learns the way we like things done, and the issues that most matter to us. He then does his best to pre-empt any problems that would otherwise arise. Lastly, his expertise and calm demeanour often make him seem more like a colleague than an external contractor.
Latymer Upper School, W6 - Client since 2019
Marioara was very observant when she saw someone in JR&Co Uniform, who was not part of the cleaning team. She followed the right procedures, however when it was reported to the Supervisor, it turned out to be the head teacher who was using the JR uniform for the school play! However, her awareness was appreciated by the client as it displayed dedication and passion in her role.
Julius Rutherfoord & CO, SW8
Ruxandra is an amazing team member and we are so lucky to have her working for us, she has stepped up at every opportunity and maintains the high level standard of cleaning JR&Co are passionate about. She is a huge credit to the Company! Ruxandra is excelling in all the right ways to become a great Team Leader one day!. Passionate about her work and a keen interest in all aspects of cleaning!