You can be secure in the knowledge that we have over a quarter of a century’s experience in revitalising our clients’ cleaning operations. In fact, that’s why JR&Co was started – we believed that we could bring business professionalism to the haphazard world of commercial cleaning.
For our clients, there are concrete benefits to our approach. We have wholeheartedly embraced technology to improve the transparency and quality of the expert service we deliver.
We’re passionate about supporting our staff, with training, personal development plans and fair pay. It’s no accident that our staff retention rates are more than three times the industry average.
That retained expertise puts us in a better position to deliver high standards over the long term. And, on an individual level, our staff are motivated to perform. They will go the extra mile for you.
It struck me that I should follow up with a formal letter of appreciation to you for your close attention to every aspect of the delivery of the services and, crucially, the exemplary people-management skills that you deploy to that effect
The Supreme Court of the United Kingdom - Client Since 2013
In 1990 our two founders began cleaning their first property. JR&Co was incorporated in 1994; by 1997 turnover had reached £1m; by 2009 we employed more than 900 people; and since 2001 our profitable growth has averaged more than 15% a year – to the point where our turnover is over £20m a year.
The secrets of our success are not complicated. We passionately believe that since our clients are paying us money, they should receive a truly professional service in return. One that delivers meticulously cleaned premises, cost-effectively - and securely.
Your team are friendly and approachable, and any issues we have are resolved quickly and efficiently
University College of Osteopathy - Client Since 2013
The Home Office estimates that as many as 900,000 people are working illegally in the UK. But they’re not working at JR&Co – and they’re not working on our clients’ sites.
All of our staff are expertly checked – and double-checked – before they are employed. When the Home Office recently checked the records of hundreds of our staff they did not find a single one using fraudulent or out of date Right to Work documents. But when we check potential employees during the TUPE process, we often find that up to 40% of the previous contractors’ staff have fraudulent or out-of-date Right To Work documents.
We have clear expectations of our people at JR&Co – that they should be expert, meticulous, friendly and motivated. But we know expectations work both ways.
All our staff are given expert training in cleaning skills, security procedures, Health and Safety and the needs of their particular client, and ongoing training is carried out on-site on a monthly basis.
We insist on paying above the National Living Wage and, wherever possible, the London Living Wage. We do not use zero-hour contracts. And we provide our people with an employee portal, containing all their employment and payment history as well as a clear career development plan, because motivated staff are passionate staff.
The entire team are enthusiastic, self-driven, flexible and always willing to react positively and promptly to extra tasks
Kulczyk Investment - Client Since 2010
The team highlighted the smell of gas in an area of the building to myself and my team yesterday… I just wanted to say how very thankful and impressed I am the JR&Co team on site here at Cass Business School and thanks to their quick thinking, we were able to keep other staff here safe
City, University of London - Client Since 2014
Our biometric ID system doesn’t just confirm that cleaners attend – it makes sure that they’re on time, and exactly who they say they are.
Our secure, tablet-based app puts all aspects of contract management at our area managers’ fingertips. And because they take care of fewer sites, they’re able to give our clients the personal attention they deserve.
Each year we undertake 1.3 million hours of meticulous cleaning and can measure and evaluate every single one of them. So you can be 100% certain that the service you’ve specified is the service you receive.
We have embraced technology to improve every aspect of our operations.
Our cutting-edge cleaning products (from biotech cleaning solutions to diamond-encrusted cleaning pads) are suitable even for UNESCO World Heritage Sites. (We know – we clean one of them).
Our mobile digital approach lets our area managers take control in real time, from ordering consumables to raising customer service requests. (As an added benefit, time saved by the app can be spent on site with our cleaners.)
Even the location (and emissions) of our vehicles are digitally tracked, ensuring that they’re always in the right place at the right time – which means we can provide 24/7 emergency cover at short notice.
… pass on our thanks for the brilliant job that the day cleaners are doing, they find things to do when it’s quiet and manage admirably when really busy, and all with a smile on their faces. It’s a real pleasure to have them here
Financial Services Compensation Scheme - Client Since 2012
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