The Business Case for Wellbeing: Our Ops Director on Why People Come First

In a recent article for FM Business Daily, Caroline Hutchins (Operations Director) shared vital insights on why the wellbeing of cleaning teams must be fundamental to service quality.

It’s easy to talk about high standards, but consistently delivering them comes down to one thing: people. Caroline argues compellingly that when you put your frontline cleaning team first, the positive impact ripples through the entire service chain, strengthening consistency and boosting client trust.

Why ‘People-First’ is a Business Strategy

For us, cleaner wellbeing isn’t just a corporate social responsibility initiative; it’s the foundation of a reliable, high-quality operation.
As the article explores, investing in our teams through genuine recognition, support, and a sense of community is crucial for long-term retention and service excellence. Our Director highlights how initiatives—from our annual Summer Party to the JR&Co Stars Awards—create a culture where every person matters, and this appreciation shines through in the work they deliver.

Ultimately, we believe that when our teams feel valued and empowered, they can approach their work with focus and pride. That’s what high standards truly look like.

Read the Full Feature

We encourage all our clients and partners to read the full article to gain deeper insight into how we are embedding cleaner wellbeing into the heart of our operations.

Read “Putting People First: Why Cleaners’ Wellbeing Must Be at the Heart of FM”, on the FM Business Daily website here: Read the full article in FM Business Daily