JR & Co-Stars
JR & Co-Stars is our staff awards programme designed so our customers can nominate our employees for special recognition when they deliver outstanding service, either as an individual or as a team. It’s a popular programme that actively encourages all of our staff to go above and beyond in their pursuit of first-class customer service. If you feel you’ve received excellent service from our staff, why not nominate a person or a team?
I wanted to note that the cleaning team is doing an absolutely fantastic job. I have noticed, since returning from work this month, that the building is in great shape. We really appreciate the hard work of the team so please pass on our thanks to all of them.
Canary Wharf Management Limited
Myself and Mike would like to nominate Domingos, our cleaning contract manager.
He originally made a great first impression when first meeting during a referenced site visit. Showing so much passion and taking pride in his working environment. It later on developed that Domingos was selected following interest, joining our team at Canary Wharf.
Since the beginning of the contract he has exceled, consistently working above and beyond. It was a big responsibility in order to learn the knowledge of the building, our demands and managing a new team. Training and working with our day and night operatives we are now confident that they are working in harmony, which has had an impact in improving the quality of work.
No cleaning or staff issues in the building have phased Domingos, with him always finding a way forward. Consistently looking for better ways of working, and implementing new ideas. Overseeing the contract on a daily basis, we have the assurance that this is being managed to an exceptionally high standard.
Having high expectation, we can honestly say that they have been fulfilled. We look forward to continuing to work alongside Julius Rutherfoord, building on a great working relationship. And would highly recommend, feeling positive that Domingos will make every effort to ensuring we as the client are happy.
The Honourable Society of the Inner Temple
Sanchez has stepped up into Delbert's role whilst he have been away for a month. Everything has run extremely smoothly and Sanchez has queried anything he is not sure of. The whole team are very grateful for his professionalism.
Outstanding; consistent; friendly; meticulous; clean
The UK Supreme Court
Just wanted to give some feedback about Sirlene and say how helpful she has been in my time here and in particular in recent times. I hope you can pass this on to her management that she is extremely helpful with myself and our team and we can always rely on her. Not only is she effective at what she does but she is also extremely friendly and positive with how she does things.
Joanna and Adriana
Dr Purssell and Partners
Joanna and Adriana are unfailingly smiley and great to have around. Their good humour is infectious. They also clean Paddington Green Health Centre really well too!
Bird & Bird
Luis is an excellent person. He communicates well at all levels, he takes ownership and responsability and is not afraid to admit when a mistake has been made, yet he does his very best to rectify them straight away. He does more than is humanly possible and without him I would be really worried!
During a meeting, our client mentioned that Wilson is doing a great job on the site and he deserves a JR&Co Stars nomination as he is always willing to do his duties with nice smile on his face and every time the head teacher or premises manager ask for any help, he will do it with a smile.
His skills do not end with his work, he always projects a warm cheerful attitude to our clients , he helps to resolve conflicts and handle other difficult situations with remarkable patience and admirable tact, and he goes out of his way to help the employees if they need any support. I believe these characteristics represent all that is good at JR&Co.
It is always a pleasure visiting the site and experiencing the high standard of cleanliness and room preparation. The team are also very friendly and personable. To set it into context, I have just returned from a Holiday in the Italian lakes and there is not much difference in standard from the high class hotels we stayed in.
Royal Botanic Gardens, Kew
I have nominated Angela and the Cleaning Team at Royal Botanic Gardens as they are always going over & above their duties in order for a job to be completed to the highest standard. They are a very small team compared to the size of the site, demands and preassures put upon them. They are always so cheerful and willing to assist even with duties outside of their professional cleaning roles i.e. relocating post and parcels across the site.