Caroline Hutchins, our Operations Director, started in retail before moving into cleaning. Her first experience in the industry was, in her words, “not the best.” But she stuck with it, learned from the ground up, and now leads our operational delivery across London. Caroline is one of only a handful of women in a senior operations role in the capital. “It’s still very male-dominated,” she says. “But that’s changing slowly. And the more we show what’s possible, the more it will change.”
Caroline’s own path, learning the operational complexities first-hand and excelling in a demanding, male-dominated arena, sets a powerful example of what’s possible.
Lauren Hanley, now our Business Support Services Director, also came from a career in retail, where she honed her organisational and customer service skills. She began at JR&Co as a Customer Services Manager, and through drive, clarity and consistency, worked her way up. “Customer service is customer service, wherever you go,” she reflects. “What mattered was applying what I knew, and building something that worked for our clients.”
Lauren’s experience and skills were directly transferable and valuable in cleaning industry leadership, offering an alternative pathway to operational management.
Nicola Willox, our HR Director, joined JR&Co after building her career in premium consumer goods. She brought with her a fresh perspective and a belief in structured growth and support—and was surprised these weren’t universally available in the cleaning industry. “In my previous roles, I was used to seeing employee resource groups, career coaching, mentoring,” she says. “We don’t have that in the cleaning industry yet, but we could and should. And we will have.”
Breheny Jenkins, our Business Development Director, known to most as Bree, has been with JR&Co since 2010. With a background in sales, music retail and design, Bree’s journey into cleaning was anything but conventional. What kept her here was not just the role, but the culture. “JR&Co actually does what it says it will do,” she explains. “That’s rare. And when you believe in what you’re selling, and the people behind it, you want to stay and build something.”
Together, these four leaders bring clarity, strength and care to the business. They each bring their own style and perspective, but what unites them is a shared commitment to purposeful, people-focused leadership.