2025 has been a year of meaningful recognition for JR&Co. Not because we chase awards for their own sake, but because they reflect the care, commitment and undivided attention our people bring to their work every day.

Across sustainability, environmental responsibility and service excellence, these awards recognise teams and projects that quietly raise standards across the business.

Recognised for sustainability leadership

One of the highlights of the year was our Business Support Services Team being named Team of the Year at the National Sustainability Awards. The award recognised the team’s sustained contribution to embedding sustainability into how JR&Co operates, from systems and reporting to everyday decision making.

We were also named winners of the Environmental (ESG) Award at the BICSc Awards. This recognised our responsible and ethical approach to cleaning, and our continued investment in people, processes and sustainable practices across the business.

Shortlisted for positive climate action

Our work on Sustainable Synergy was shortlisted at the IWFM Impact Awards in the Positive Climate Action category. The project brings together waste reduction, smarter resource use and practical collaboration, showing how focused change can deliver real environmental impact.

Gold recognition for innovation and waste management

At the Green Apple Awards, JR&Co received two Gold Awards. These recognised excellence in innovation and waste management, and reinforced the value of taking a long-term, joined-up approach to sustainability rather than chasing quick wins.

Looking ahead to 2026

The year closed with further recognition as JR&Co was named a finalist at the Kimberly-Clark Professional Golden Service Awards. We were shortlisted in two categories, Sustainability Leadership and Going the Extra Mile, with the awards taking place in 2026.

What this recognition means to us

These awards matter because they reflect the work happening behind the scenes. Thoughtful planning. Consistent standards. Teams who care about doing things properly, even when no one is watching.

They also reinforce something we have always believed. When you support people properly and give them the space to focus, better outcomes follow.

We are proud of the recognition. Even more proud of the people behind it.

Thank Your Cleaner Day gave us the chance to pause and say something simple and important: thank you.

Every day, JR&Co cleaners give their undivided attention to spaces most people move through as part of their routine. Offices, schools, cultural buildings and busy public places. Work done carefully, consistently and with real pride.

For us, this day reflects something we believe all year round. Cleaning done well depends on people feeling seen, supported and respected. When cleaners are valued, they do better work. And when they do better work, everyone benefits.

The video we shared captures a few moments of recognition. Nothing flashy. Just genuine thanks, shared face to face. Because appreciation does not need dressing up. It just needs to be meant.

To all our cleaners, thank you for your skill, your commitment and the undivided attention you bring to your work every day. We see it. And we are proud of it.

The temptation can be to view Health & Safety as a simple compliance exercise—a tick-box activity to satisfy the regulator. At our organisation, we see things differently. We believe that an uncompromising safety culture isn’t a cost overhead; it’s a fundamental pillar of operational excellence. 

At JR&Co, we champion “the power of undivided attention.” When our teams apply this level of focused commitment to their surroundings, quality naturally follows. This focus is the foundation of our culture and a reflection of the stringent operational discipline we apply to every task. Our Operations Director, Caroline Hutchins, recently distilled this philosophy into a simple, powerful reminder for our teams: “Don’t walk past.”

From Compliance to Commitment 

When discussing the Health and Safety at Work etc. Act 1974, most people know it places responsibility on the employer. What is often missed, however, is that the employee also shares responsibility for a safe environment. The legislation is designed to protect everyone—we all want to go home safe and sound, and we expect the same for our teams.
This is why we treat risk assessments and method statements not just as legal requirements, but as living documents. They are there to ensure that our teams, whether on a client’s site or in a corporate office, return home safely. It’s not about relying on regulations and checkbox exercises; it’s a proactive discipline. This commitment, centred around the individual’s dedication to self and team, is what truly elevates our service delivery. 

The most common incidents—the simple slips, trips, and falls—demonstrate that it is often the small details that carry the greatest risk. The habit of vigilance prevents these issues long before they become an accident. 

The Power of Reporting: A Continuous Improvement Engine 

Our “Don’t walk past” mandate is essentially a commitment to undivided attention and continuous improvement. We instruct every employee, from front-line staff to head office personnel, to report any potential hazard, no matter how trivial it seems. 

Why is this vigilance so crucial for our clients? 

When an organisation views every reported near-miss or minor hazard as a valuable data point, it transforms safety into an analytical, predictive tool: 

• Mitigation and Learning: Every report feeds into our central learning system, helping us see trends and patterns across sites, preventing minor issues from escalating into significant incidents. 

• Minimising Disruption: Accidents cause downtime, damage assets, and lead to service interruption. By enforcing proactive reporting, we reduce costly downtime, ensuring we remain a reliable and consistent partner to your business.  

• Operational Efficiency: A safer working environment means reduced sickness and less time spent on complex post-incident paperwork. This boosts our teams’ overall productivity and focus, meaning a more efficient and better service delivery for you. 

Consistency Over Complacency 

A genuinely effective safety culture is revealed in the actions taken when no one is looking. This requires an intrinsic sense of duty and a consistent approach to systems. 

We emphasise that safety is rooted in system consistency. Consider the humble wet floor sign: it’s effective only if it’s put out immediately when needed, and crucially, taken away the moment the hazard is gone. If signs are left out permanently, they become visual noise—people stop paying attention, and the system fails. Ultimately, safety signs and manuals don’t prevent accidents; safe people and robust systems do. 

By embedding this proactive, non-negotiable culture of “Don’t walk past,” we ensure that our personnel are constantly vigilant and responsible. This dedicated approach to Health & Safety is one of the most reliable indicators that we treat your business, your assets, and your people with the proper care. Safe people are disciplined people, and disciplined people deliver a higher quality of service. 

In a recent article for FM Business Daily, Caroline Hutchins (Operations Director) shared vital insights on why the wellbeing of cleaning teams must be fundamental to service quality.

It’s easy to talk about high standards, but consistently delivering them comes down to one thing: people. Caroline argues compellingly that when you put your frontline cleaning team first, the positive impact ripples through the entire service chain, strengthening consistency and boosting client trust.

Why ‘People-First’ is a Business Strategy

For us, cleaner wellbeing isn’t just a corporate social responsibility initiative; it’s the foundation of a reliable, high-quality operation.
As the article explores, investing in our teams through genuine recognition, support, and a sense of community is crucial for long-term retention and service excellence. Our Director highlights how initiatives—from our annual Summer Party to the JR&Co Stars Awards—create a culture where every person matters, and this appreciation shines through in the work they deliver.

Ultimately, we believe that when our teams feel valued and empowered, they can approach their work with focus and pride. That’s what high standards truly look like.

Read the Full Feature

We encourage all our clients and partners to read the full article to gain deeper insight into how we are embedding cleaner wellbeing into the heart of our operations.

Read “Putting People First: Why Cleaners’ Wellbeing Must Be at the Heart of FM”, on the FM Business Daily website here: Read the full article in FM Business Daily

At JR&Co, we know that genuine progress doesn’t happen by accident. It begins with attention — the kind that doesn’t drift, doesn’t cut corners, and doesn’t settle for good enough.

This year’s Sustainability Report reflects what happens when you give something your full focus. It captures a year of deliberate action and long-term thinking across emissions, waste, energy and social value.

As our Managing Director Chris Jarvis puts it, “Sustainability isn’t a destination we’ll one day arrive at. It’s a practice.” And at JR&Co, it’s a practice we’ve embedded into how we lead, how we work, and how we serve.

Highlights from the 2024 reporting year include:

• Achieving 95% electric fleet (100% achieved in April 2025)
• Remaining carbon neutral for the third year running
• A 44% reduction in total waste
• B Corp certification and a renewed commitment to net zero
• Continued investment in renewable energy and closed-loop systems
• Fair pay, structured development and recognition programmes for our people
• Ongoing support for The Felix Project and other community initiatives

These results matter but so does the intent behind them. Every figure in this report stems from a choice to do better. To act, not just promise. To focus, not defer.

We’re proud of what we’ve achieved, but more than that, we’re proud of the standard we now hold ourselves to.

📖 Read the full report ⤵️

We are absolutely thrilled to announce that JR&Co has won the highly coveted Environmental (ESG) Award at the annual British Institute of Cleaning Science (BICSc) Awards!

The BICSc Awards recognise excellence, professionalism, and innovation across the cleaning industry, and we are immensely proud to have taken home the trophy for the our holistic approach to responsible cleaning.

The recognition by BICSc validates our continuous efforts to raise standards and deliver exceptional service and is a just reward for the dedication and commitment of every person at JR&Co.

Lauren Hanley, Business Support Services Director and ESG Champion said:

“We are incredibly proud to receive this award. It reflects the hard work and forward thinking that my team and I try to instil throughout the business. Thank you to Vânia Borges, our QSE Manager for her brilliant work, without her none of this would be possible.”

We extend our sincere thanks to our clients, partners, to BICSc and, most importantly, our phenomenal staff. This win belongs to all of you. Here’s to continuing to lead the way in responsible cleaning!

What do you do with decommissioned appliances? You could recycle them, but at JR&Co, we saw an opportunity to do something more. We decided to give them a brand-new purpose, and in doing so, we created a greener space for our team and demonstrated our commitment to the circular economy and sustainable cleaning. This is the story of our Henry Garden Project.

We took old, retired Henry vacuum cleaners and gave them a second life as unique planters for our Battersea head office backyard. This simple idea allowed us to breathe new life into old tech, transforming a waste challenge into a source of nourishment and joy. It’s an idea that successfully diverted over 30 vacuums from the waste stream with a minimal investment of under £50.

The project was made possible by the hands-on work of Carlos and Bladimir, who meticulously cleaned and prepared the Henrys, drilling drainage holes and setting them up with compost. From these upcycled planters, the team at head office has grown a variety of edible plants, including spinach, tomatoes, and strawberries, as well as beautiful sunflowers and bee-pollinating wildflowers. The project has not only made our outdoor area more vibrant but has also supported biodiversity and helped reduce the need for single-use plastic plant pots.

This is more than just a garden; it’s a living example of our commitment to sustainability and our B Corp values. We’re proud to announce that the Henry Garden Project has been recognised with a prestigious Green Apple Award, celebrating our work in environmental best practice. It’s one of two Green Apple awards we’ve won this year, along with an award for our waste management project, and we couldn’t be more proud of our team.

If you’d like to find out how our team can help you contribute to the circular economy, please get in touch.

We’re proud to announce that JR&Co has once again been recognised at the International Green Apple Environment Awards for the second year running.

From more than 700 global entries, two of our initiatives stood out. Our Henry Garden project and our Waste Management Excellence programme were both honoured, placing us firmly among the world’s leading environmental champions.

This recognition matters. Because for us, sustainability isn’t a marketing message or a side project. It is woven into the way we work. From the way we train and manage our teams to the choices we make about materials, methods and partnerships, every decision is made with people and planet in mind.

Our thanks go to Vania, our Quality, Sustainability and Environment Manager, and Lauren, our Business Support Services Director, for leading the charge. And to the whole JR&Co team for turning commitment into action every day.

Sustainability isn’t just what we do. It is how we clean.

On Saturday 19 July, the JR&Co community came together in Battersea Park to celebrate 31 years of delivering cleaning with care, professionalism and pride.

The weather tried to get in the way. The skies were grey, the rain showed up early, and train cancellations made travel difficult. But the spirit of our people shone through. Those who came brought energy, good humour and plenty of smiles. And together, we turned a rainy Saturday into a celebration worth remembering.

There was food, music and dancing. There were wet shoes, shared stories and a real sense of connection. This was more than a party. It was a thank you to the 1,300 cleaners who give their undivided attention every day. It was a chance to look back at what we’ve built and look ahead to what comes next.

We want to thank everyone who made it possible.

• To our generous sponsors: Bunzl, Liberty Hygiene, Londonwide Cleaning Services, Recorra, RS Cleaning Machines and WB Floor Machines.
• To Music Nest Productions, who kept the music going and helped create an atmosphere that brought the afternoon to life.
• To our head office volunteers, who helped things run smoothly from start to finish.
• And especially to Rosa Bessa, who brought it all together with dedication and care.

Most of all, thank you to everyone who came. You reminded us that no matter the weather, when we come together as a team, we create something special.

Watch the video. Browse the photos*. And relive the joy. (* Opens in new tab)

Think about the last time you walked into a building. It could have been a sleek office in the City, a historic school in Bloomsbury or a bustling event space in East London.

What struck you first?

Was it a welcoming atmosphere, the sense of order and cleanliness? Or was it something less positive – a dishevelled reception, a general feeling of neglect, or even a lingering odour?

That initial impression, however fleeting, shapes our perception of the entire organisation. It influences our decisions, our feelings, and our overall experience. It can significantly influence success.

Why First Impressions Matter (and How Cleanliness Plays a Key Role)

How a Pristine Environment Sets the Stage

There’s a common saying in London that “every building tells a story” and, for your organisation, the story starts the moment someone walks through the door. The appearance of your premises, be it an office, school, lab, public or event venue, sends a clear message that influences the entire experience. It’s important to get off on the right foot.

Impacting reputation and client confidence

For clients, potential investors, or even a casual visitor, a meticulously maintained building makes a powerful statement. A clean, well-ordered space instantly conveys professionalism, attention to detail, and a commitment to quality – all fundamental to building trust and confidence.

Imagine a client entering a reception that is tidy and has gleaming surfaces. This immediately suggests professionalism and stability. The sense of order subtly reinforces a perception of security and reliability.

In stark contrast, a tired, dirty reception with boxes lying all around suggests “We don’t care”.

Ultimately, your environment acts as a tangible extension of your brand’s values. Set a positive tone for any engagement.

Attracting and Retaining Talent

In London, where the “battle for talent” is constant, the workplace environment plays a significant role in recruiting and retaining people. A well-maintained building signals that an organisation values its people, providing a professional and supportive space.

This isn’t just about recruitment; it’s also about the well-being and satisfaction of existing staff, contributing to a positive culture, retention and productivity.

“I must say straight away what a pleasure it is to be in such a clean and well-serviced building!” New Member of Staff, Supreme Court

Enhancing Visitor Experience and Brand Image

For public-facing venues, be they historic buildings or vibrant event spaces, the visitor experience is paramount.

Imagine a visitor stepping into a historic building with dusty exhibits and unkempt surroundings – it detracts from the experience and diminishes the impact of the historical significance.

In contrast, a clean and well-presented space allows visitors to fully appreciate the beauty and historical value of the building. It ensures guests feel welcome, enhances their enjoyment, and encourages return visits.

“Everywhere I expected there to be dust there wasn’t and I want to credit everyone who was responsible for cleaning such area.” Visitor Experience, London Museum.

Schools: Beyond Compliance – Creating an Inspiring Learning Environment

For prospective parents visiting a London school, that first impression is crucial. A well-maintained building and grounds immediately create a sense of confidence in the quality of education and care their child will receive. Parents form lasting opinions on their first visit or open day, and will be seeking reassurance that their child would learn in a nurturing and supportive environment.

But the importance of a pristine setting goes beyond general impression; it’s fundamental to safeguarding, compliance and an inspiring learning environment.

Crucially, a hygienic and well-maintained setting is paramount for regulatory requirements, directly impacting the well-being of pupils and staff and minimising health risks. Effective cleaning protocols can play a significant role in preventing the spread of illness and ensuring health and safety standards are met, which inspectors will certainly notice upon entry.

“I just wanted to thank you for your continued support in getting this school to a good standard. We had a health and safety visit earlier on in the week…and the consensus is that the school has never looked so clean.” Salmon’s Brook School, Enfield

“The team here is a real credit to JR&Co and we are delighted to have them on our team. The cleanliness and efficiency of the building is a joy for all of us.” All Saints Catholic College

A Lasting Impression & The Importance of Consistency

That powerful initial experience, while fleeting, sets the stage for long-term relationships with clients, employees, and visitors alike.

Yet, it’s the consistently delivered excellence that transforms that initial impact into a lasting impression that resonates.

A consistently clean and well-maintained environment demonstrates a commitment to quality beyond a fleeting “wow” factor. It shows ongoing dedication to providing a space where people feel comfortable, safe, and valued.

This demands a proactive approach, meticulous attention to detail, and a deep understanding of the specific needs of your building and its occupants. It means cultivating a culture where cleanliness isn’t just a one-off effort, but an integral part of operations. This commitment builds trust, fosters loyalty, and creates a positive impression that reflects your organisation’s value.

Think of it like this: the first impression opens the door, but it’s the lasting impression that invites people to stay, engage, and build a relationship with your brand.

The next time you walk into your own building, consider the unspoken message it’s sending. Is it genuinely reflecting the quality and values of your organisation? Is it leaving a powerful, lasting impression on everyone who enters?

If not, the impact on your brand, your people, and your bottom line could be profound.

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To understand how an expert approach can ensure your London premises consistently makes the strongest possible impression, please get in touch.

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