Facilities fit for royalty

Facilities fortunate enough to be showcased as part of the upcoming Royal Wedding will need to be of immaculate standard. We know first-hand how important it is for prestigious organisations to have facilities that are fit for royalty. Many of our clients run high profile sites of historical, cultural, educational or charitable importance – such as Kew Gardens, Battersea Dogs and Cats Home, and United Grand Lodge of England – and have been honoured with royal visits.

There are many important arrangements that an organisation’s management team need to address when preparing their facilities for royalty. This includes what the guests will be shown, who they will meet, and key facts to share. Having a spotless environment is critical to organisations at all times, but focus on quality is particularly central for any VIP visit, in order to make the right impact. Safeguarding people and premises is also essential, and organisations need to factor in that the date of the visit may change at short notice, either for security reasons or because there may be other important commitments in busy royal diaries.  

Our emphasis on security, as well as meticulous professional standards, means we are well placed to help clients with their bespoke requirements for royal visits, no matter how much notice is given. Sometimes we are told there is an important visitor, but may not be given specifics, or we may be briefed of the exact date and requirements at a late stage, as a precautionary measure. Every individual in our team is highly trained and knows exactly what is expected of them at all times. Our staff are passionate about providing exceptional service on a daily basis, to each and every client, no matter what the occasion. This means that they are not overawed by the requirements of a royal visit and our clients have peace of mind that they will handle this important task with expert precision.

Knowing who is entering your premises is important at all times, but particularly so during a royal visit. Organisations don’t just let anyone into their space, and neither do we. All our systems are designed to make clients feel secure in the knowledge that everyone we employ has been carefully vetted during our recruitment process. To give clients’ peace of mind, all our staff are positively identified whenever they enter our clients’ premises, and our valued team members receive ongoing training to ensure they do their job well, confidently and safely. 

Regal standards for The Royal Botanic Gardens, Kew.

Purpose of the royal visit

On 20th April 2018, HRH The Prince of Wales and The Duchess of Cornwall visited our client, The Royal Botanic Gardens, Kew – a UNESCO World Heritage Site – and highly popular visitor attraction.

Temperate House, Kew Gardens

This was for a special event to celebrate the re-opening of Temperate House which has been closed for five years

 for Kew's largest renovation project and is due to open to the public from 5 May. Kew's Temperate House is the largest Victorian glasshouse in the world, first opened in 1863, and home to some of the world’s rarest and most threatened plants. 

Client brief 

The facilities site manager advised us of this special visit in an official monthly client meeting at the start of the year, with the initial date proposed later changed for security purposes. We were tasked with deep-cleaning a range of areas across the site, immediately before and after the event, including Temperate House; the Princess of Wales Conservatory, the Elizabeth Gate and Orangery restaurant, The Sir Joseph Banks Building and Nash Conservatory, as well as ensuring garden areas were free of litter. Extra janitorial services were requested for all public facilities, such as washrooms located around these areas.

In addition, two of the Kew Explorer land train wagons and two private transport buggies needed to be fully cleaned and kept free of any litter. Additional members of staff responsible for this contract were added to the rota to work during the event and all staff undertook extra security clearance.


As a team, we are all very proud to have worked in partnership with our client to help them with the logistics of this important event. The extra services provided and the speed we needed to work prior to the event, whilst maintaining our high standards demonstrated our commitment to our client and our focus on ensuring everything went smoothly on their behalf.

Some further recent examples of support we have provided for our clients during royal visits are:

  • Battersea Dogs & Cats Home – Support we provided during HRH The Queen’s visit to open the Jubilee Building in April 2017 included a full before and after clean as well as additional day janitorial services to ensure everything was spotless
  • United Grand Lodge of England – HRH The Duke of Kent attended Freemasons’ Hall at 60 Great Queen Street in February 2018 to open the newly refurbished offices of the Masonic Charitable Foundation. We were briefed a few days before to provide additional carpet cleaning.
  • Queen’s Gate School – In February 2016, HRH The Duchess of Cornwall visited to officially open the new science laboratories, as part of the school’s 125th Areas of the school that were part of the tour were given extra priority during the cleaning, including the labs, the ICT suite, gym, library and polishing of floors.
  • Bond Primary School – In January 2018, HRH The Duchess of Cambridge visited to see the work of the Wimbledon Junior Tennis Initiative. Extra cleaning was requested for areas including washroom facilities, library, the hall and reception.