Situation 
In 2010 The Design Museum (The world's leading museum devoted to contemporary design in every form from architecture and fashion to graphics, product and industrial design) embarked on a mission to ‘create the most inspiring, exciting and engaging Design Museum in the world’.

The Design Museum selected a unique landmark from the 1960s – a Grade II* listed building in Kensington High Street, West London – as its new home. The 10,000m2 facility was transformed into a 21st Century museum, and has three times more space than the previous location. The museum includes the Swarovski Foundation Centre for Learning, a 202-seat auditorium, retail, restaurants, public realm and a gallery to display its permanent collection.

Challenge
The Design Museum wanted to find a service partner who could match their values with the right balance of cost and support to meet the demands of a property that must be open and ready for members of the public every day in a location three times the size of their previous home. Flexibility was essential to support regular events providing vital revenue generation for the Museum.

The combination of both modern and historic elements at the museum brought unique challenges requiring a tailored implementation approach, appropriate staffing, schedules and equipment.

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