Situation
Formed in 1965, Merton is an outer London borough to the south-west of the capital. It has a population of 200,000 residents living in 80,000 households, served by 7,500 businesses, in an area of approximately 14.7 square miles.
In 2009 the London Borough of Merton sought a provider for the provision of School Cleaning Services for the Schools and other educational sites in the Borough.
Challenge
The London Borough of Merton sought to deliver a consistent standard of excellence across multiple sites each with their own considerations. Security, staff retention and proactive, accountable contract management were of paramount importance.
