Situation

Formed in 1965, Merton is an outer London borough to the south-west of the capital. It has a population of 200,000 residents living in 80,000 households, served by 7,500 businesses, in an area of approximately 14.7 square miles.

In 2009 the London Borough of Merton sought a provider for the provision of School Cleaning Services for the Schools and other educational sites in the Borough.

Challenge

The London Borough of Merton sought to deliver a consistent standard of excellence across multiple sites each with their own considerations. Security, staff retention and proactive, accountable contract management were of paramount importance.

Download PDF

Back to Case Studies

Contact Form