Situation

In 2014 City University initiated a competitive tender process for high quality cleaning services for an initial three year period for all of their sites (22 across multiple locations including the main campus, CityLaw, CitySport and the CASS Business School). The contract also included the need for stock and consumable monitoring and provision as well as portering at some sites.

The University had a combination of contract and in-house cleaning teams and wanted a contractor who could provide a 100 per cent contracted service, delivering excellence in cleaning and continuity of service during change.

Challenge

Delivering one standard of cleaning excellence to 19,338 students, 6 schools, 22 premises, over 85,176m2. All public areas were key in portraying the image of City University and City desired a cleaning service level standard that was strictly adhered to and standards maintained 7 days a week despite limited access to much of the main campus.

Download PDF

Back to Case Studies

Contact Form